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DATA PROTECTION POLICY



KURHOTEL MAR Y SOL, S.L. Data Protection Policy

1. Who is the data controller?

The data controller with regard to different processes relating to the management of users, customers, collaborators and suppliers is KURHOTEL MAR Y SOL S.L., with registered offices at Avda. Ámsterdam, 8, 38650 Los Cristianos, Arona, (SANTA CRUZ DE TENERIFE) and tax identity code B-38379681.

For the purposes of our data protection policy, the contact telephone number is

(+34) 922 75 05 40 and the contact e-mail address is info@marysol.org.

We also inform you that, in the processing of data there are no Co-responsible entities of the Processing.

2. What type of data do we have on you and how have we obtained it?

The categories of personal data that KURHOTEL MAR Y SOL, S.L. processes in relation to its customers, users and suppliers are:
  • identification data
  • Contacts data
  • Postal or e-mail addresses
  • Commercial information
  • Financial and transactional data
  • Professional data
  • Curriculum data
We also inform you that, due to the characteristics of the processing of the data of the groups to which they are addressed and our services are focused, we can process special categories of data in order to provide you with the contracted services in optimal conditions. In these cases, we would first seek your express consent before starting the processing.

All the above mentioned data have been obtained or directly from you by submitting a commercial offer, contractual proposal, etc. or through your company by providing us with the identification data and other information necessary to carry out the subject matter of the contractual relationship between the parties. It will be your or your company's obligation to provide us with the updated data in case of modification. With regard to job applicant data we have obtained your data by submitting a CV on your part or obtaining your application through the services of an employment portal. In the latter case you have authorized this transfer of your data to our company by inserting your curricular data into the employment portal.

3. For how long do we keep your data?

The personal data relating to individuals linked to potential customers and suppliers that KURHOTEL MAR Y SOL, S.L. collects from the different contact and/or information collection forms will be kept until its deletion is requested by the interested party. The data provided by our customers and suppliers will be kept for as long as there is a business relationship between the parties, respecting in all cases the minimum legal terms for preservation, depending on the matter.

In all cases, KURHOTEL MAR Y SOL S.L. will keep your personal data for as long as is reasonably necessary, considering our need to respond to issues posed or to solve problems, making improvements, activate new services or meet the requirements of applicable law. This means that we can keep your personal data for a reasonable period, even when you no longer use our products or no longer use this website. After this period, your personal will be deleted from all the systems.

4. For what purpose and on what basis do we process your data?

At KURHOTEL MAR Y SOL, S.L. we process the data provided to us by interested persons in order to manage different activities derived from specific procedures carried out in the field of reservation management, customer service, supplier management, quality of services, etc. In this way, we will use your data to carry out some of the following actions based on the respective legitimacy base:

Depending on the type of data processing, the basis legitimating said processing is indicated below:

PROCESSING LEGITIMACY BASIS
Accountancy management: management of billing with customers and/or suppliers Maintenance, development and control of the contractual relationship between the parties.
Tax management: application of withholdings, allowances, etc. Maintenance, development and control of the contractual relationship between the parties; compliance with legal obligations.
Administration management: management of logistics, warehouse, customer deliveries, goods reception, etc. Maintenance, development and control of the contractual relationship between the parties.
Marketing: commercial activities regarding our products or services aimed at our customers or those to have requested related information in the past, including the performing of satisfaction surveys on our customers, and the sending of commercial information and news on our services and products, etc. Free, unequivocal consent of the interested party (potential customers), please be advised that withdrawal of this consent may under no circumstances affect the execution of the contract between the parties; legitimate interest by the company in the promoting and marketing of products or services similar to those obtained or requested in the past by interested parties.


Insofar as said legitimacy basis, you must provide your personal data; otherwise, you may not exercise your contract, or fulfil any legal obligations or those arising from the public authorities.

We will not develop business profiles based on the information provided and consequently we will not make automated decisions about you based on a business profile.

5. Who is informed of your data?

We will never share your personal data with any third-party company that seeks to use it in its direct marketing activities, except where you have expressly authorised as such.

Please be advised that we can provide your data to departments of the Public Authorities and competent authorities should KURHOTEL MAR Y SOL S.L. receive a legal request from said Authorities or where, acting in good faith, we believe this to be reasonably necessary in order to comply with legal proceedings; to contest any legal complaint or lawsuit; or to protect the rights of KURHOTEL MAR Y SOL, S.L. or its customers and the general public.

KURHOTEL MAR Y SOL, S.L. may provide your personal data to third parties (e.g. Internet service providers who help us manage our website or carry out contracted services, computer support and maintenance companies, logistics companies, tax and accounting managers and advice, etc.). In any case, these third parties must maintain, at all times, the same levels of security as KURHOTEL MAR Y SOL, S.L.. In relation to your personal data and, where necessary, will be linked by legal commitments in order to store your personal data privately and securely, and in order to use only the information following specific instructions of KURHOTEL MAR Y SOL, S.L..

We inform you that our entity does not make international transfers of data regarding the management of Users, Customers, Collaborators and/or Suppliers.

6. What are your rights as an affected party or data subject?

Any person is entitled to obtain confirmation as to whether or not KURHOTEL MAR Y SOL S.L. is processing personal data concerning him or her.

More specifically, data subjects may request the right to access their personal data and to receive it in a shared, automated format if the data is processed electronically (right to portability).

Furthermore, data subjects may request the right to rectify any imprecise data or, where applicable, request its deletion when the data is no longer necessary for the purposes for which it was collected, among others.

In addition, under certain circumstances data subjects may request the restricted processing of their data or, in some circumstances and for reasons relating to their specific situation, data subjects may exercise their right to object to the processing of their data. KURHOTEL MAR Y SOL S.L. shall cease processing the data, except due to imperious legal reasons, or when exercising or defending any complaints or in the event of any exceptions established in applicable law.

Please also be advised that you are entitled to withdraw the consent you give at any time without this affecting the lawfulness of the processing of your data, based on the consent given prior to its withdrawal.

Likewise, users are informed that they may exercise said rights at any time by writing to us using the contact data given in Section 1 (Data Controller) of this Data Protection and Privacy Policy of KURHOTEL MAR Y SOL, S.L. , attaching a copy of his/her ID.

You will also have the right to lodge a complaint with the Spanish Data Protection Agency (https://www.aepd.es/es, especially when you have not obtained satisfaction in the exercise of your rights.

7. Data protection of website users

Pursuant to the current Regulation (EU) 2016/679, KURHOTEL MAR Y SOL, S.L. informs that the personal data of website users will be processed by KURHOTEL MAR Y SOL S.L. for the purpose indicated on each data collection form on our website. This processing of your data will be protected by your consent. By clicking on the SEND button, Users consent to the processing of their data by KURHOTEL MAR Y SOL S.L.. Please also be informed that, except where legally obliged or where expressly agreed to by you, KURHOTEL MAR Y SOL S.L. will not transfer your data to third parties. Likewise, Users are informed that they may, at any time, exercise their right to access, rectify or delete data and that they have other rights recognised in this document and governed by Regulation (EU) 2016/679, by writing to us using the contact details set out in Section 1, Data Controller. Moreover, in accordance with the provisions of the Law 34/2002, of 11 July on Services of the Information Society and Electronic Commerce (LSSI), KURHOTEL MAR Y SOL S.L. agrees not to send advertising by e-mail without the prior, express authorisation of the recipient. Users may object to the sending of advertising by ticking the corresponding box.

8. Other information of interest regarding our privacy policy

8.1 Security measures

We adopt the levels of security required by current European and Spanish data protection regulations, bearing in mind the state of technology, the application costs, the nature, the scope, the context and the purposes for processing described, as well as the varying risks of likelihood and severity for your rights and freedoms as an individual.

8.2 Modifications to our Data Protection and Privacy Policy

Occasionally, KURHOTEL MAR Y SOL S.L. may make modifications and corrections to this Data Protection Policy section for customers, suppliers and collaborators. Please check this section regularly to consult any changes that may have been made and the way in which they might affect you.

8.3 Why is it necessary to accept this Data Protection and Privacy Policy?

This section provides you, in an easily accessible manner, with all the information required to learn of the type of data that KURHOTEL MAR Y SOL, S.L. keeps on its users, customers, collaborators and/or suppliers, the purposes sought, the rights to which you are entitled as a data subject by data protection regulations and the way in which to exercise said rights. Therefore, by deliberately sending your personal data by way of our forms of contact and/or by starting a business relationship with our company, we believe you acknowledge and accept the processing of your personal data, as described in this policy. This personal information will only be used for the purposes for which it has been provided or where certain national or regional regulations force us to do so.

On all accounts, we must inform you that failure by you to provide certain data request may jeopardise the development of the contractual relationship between the parties, with possible serious consequences when tendering the different provisions included in the business contract signed by the contractual party.

Should you have any questions regarding this Data Protection Policy section for Users, Customers and Suppliers of KURHOTEL MAR Y SOL S.L., please contact the company using the address provided in Section 1 (Data Controller) and we will be delighted to answer any additional questions you may have.

9. Applicable law

This Data Protection Policy shall be governed at all times by the provisions of Spanish and European legislation on the protection of personal data and privacy.